SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful and quality.
I like the hat because the fields of the hat hold, do not fall on my face
I order 2 times, everything is fine. The goods went a month in Mo. Thank you.
The hat is not bad, the tape is weak and not the best quality, but to replace is no problem! Came rolled up in the air bag, quickly aligns, even steam did not have to
Ponama really liked, executed well, sat perfectly on the head, thank you very much
Hat liked! Inside there is a tie, you can adjust the size.
Nice hat. Delivery to RB is less than 3 weeks.
Cool hat. Quality Super. price too.
Arrived faster than expected in good condition. He's good!
The hat is wonderful, neat, cute, pretty! Arrived in Mo quickly, about two weeks, neatly folded, without an air package, a little pinched, but after unpacking very quickly, itself, perfectly, straightened up. Everything corresponds to both color and shape, and style, all as in the photo! The hat is adjustable in size of the head, thanks to the ribbon inside. Thank you for the wonderful hat to the store, I liked everything! The seller is good, sociable, patient, polite! I recommend this product and this seller!
Шляпа хорошая, соответствует описанию и картинке. Но приехала вся смятая, просто уложенная в пакет.
Happy with the product . Exactly as shown in the picture and the delivery was also fast. Thank you store
Hermoso
Es perfecto. Suave, tamaño perfecto para una cabeza de 57. Puede valer para cabeza más grande incluso
Nice sun hat for mum
Excellent object, material very good. Note 10. Arrived ahead of schedule.
The hat is good, quality. I drove a long time to St. Petersburg-a month.
It came two weeks before Voronezh, combined three orders in one parcel. The hat came crumpled, although some customers unwrote that they came in an air bag. The edges need to be steamed, I hope will help. The size and style are beautiful. The rays of the sun do not break through. In principle, I recommend the goods at a discount.
Very good
Not straw, of course. It was a month, it was in a common parcel, just in a package, but it did not get too much. I did not like the shine, the thread is woven with glitter, apparently heavy. At 56 sick, you need to pull. I did not communicate with the store.