SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
A good unit, pleases that with the battery. The material is pleasant, it works on Hurray. Not particularly noisy. I haven't charged yet. In general, a great thing!
It came in 5 days of mosquito. Day off, delivered by The Courier, which surprised, clearly in time!!! Very beautiful and quality, the size is excellent, several vibro modes. Thank you store! recommend
Not expected, delivered four days, the device is nice, average, the vibration of the head of the powerful, in the long section of the vibrator is weak. On the go, you can both sides use, today we feel, it works thanks.
All I can say is Magnifique! Best vibrator I've ever owned, and I have ever tried. Ladies you haven't experienced an orgasm like this in your lives. The wand should be in every woman's tool box. Once you go wand you never need another toy. Finally the biggest reason to order this wand from this company is you save a substantial amount of money. This toy is no different than what the overpriced competitors sell other than the size and amount of functions. Bottom line it doesn't need to be big to work and personally a couple speeds are all I needed or wanted to achieve a toe curling...well we all know what I mean. This toy would make a perfect gift for ALL the woman in your life. Except maybe don't give one to your mother or sister. lol
very quick delivery and very good service thank you so much, recommended
Fast shipping good packaging! I asked for a more durable packaging it did! Makes contact store directly! For any question! Goods are good quality! 100% recommend this seller!
Arrived ben 15gg before. My wife is met. Exactly as in the description. Quality and price excellent. Free blisteringly fast. Retailer and products recommended at all.
It's super. A bunch of different vibration modes, I liked my wife)))
It's funny. Bad that cheated with time, bought as a gift, late
The performance is not checked, mega fast, two days only
Arrived in 3 days. Delivery from Russia. Vibration is quite powerful
Great toy. Silicone feels very nice. All work, lots of modes of different intensity. Sound is loud. Buy a box. Box was sealed film, the parcel was at an opaque envelope. Recommend
Fast delivery, the goods in my opinion, quality, meets the declared requirements. Everything works. As the test passes, I will complement the review. The store is very good, sociable, I recommend the seller and the store, it has a lot of interesting things.
An excellent device, came in a box) vibrates so that everything is shaking, not weak)) a little quieter and generally beauty))
Arrived as the ad, all right and fast delivery.
It came quickly, charged, very good goods.
Excellent Product
It came in 11 days. In appearance, it's not even bad. To the touch is pleasant, there is no smell. Works out of the box but not yet tried in the case. We will try to complement the review.
Thought the light changed when carried but not changes. Works 5 *. Very good. Recommend
The order was taken, the material is very pleasant, a bunch of different modes, the thing is fire. Later I will add a review.