SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
I did not try it, but it looks good. Special thanks for the gift in the form of rubber bands for hair, just needed)
Now it's one of my favorite lipsticks. She is waterproof and lies well on her lips, came for a month
It came with what I think is confetti. I got this in the shade, 614. I'm a black girl and the shade suits my tone well. It does leave a smuge on your mugs and it smells yummy.
Ахуенная помада. Пришла с другими товарами в течение полтора месяца, пахнет странно, напоминает шоколад, наносится довольно легко, ложится как бархат, но стирается после еды. Недостаточно стойкая, но за такую цену, как говорится, грех жаловаться. По качеству типичная помада из Алиэкспресс. Но своих денег стоит. Мне понравилось. P. S. (Муж в комплект НЕ ШЁЛ)
Very pretty and doesn't smell bad it actually has a very descent smell and it doesn't need more than just one apply. I didn't communicate with the store and everything went well. In the photo i only put one coat so it's very covering. I'm also very allergic so i was pretty nervous ordering this but i have not received any allergic reactions.
Delivery to Bashkiria was 9 weeks, it's very long. the lipstick itself has a pleasant smell and the color is similar to the store's photo.
The lipstick does not have a very strong smell, is ok
Perfect I test the raspberry and not only it is beautiful but it really holds much better than those of sephora
качество нравится. будьте готовы, что сразу не смоется. ни тоником, ни мылом. из-за маски слегка размокает, поэтому может начать липнуть и края будут смазаны. с черной помадой это гораздо заметнее, будьте осторожны)
давно искала черную помаду, чтобы не отпечатывалась и не размазывалась при поцелуях - в целом, нашла. жидкая, матовая, стойкая. запах прикольный, хоть и едва уловимый. единственное замечание - долго сохнет
Lipstick is dense, matte, but constantly rolls on the inner contour
Lipstick was very long-awaited. I 've been traveling for more than three months. Packing is good, a bottle in a box-at least for a gift. The color is exactly like in the picture. The brush is soft, foam, very convenient to use. The consistency of the lipstick is pleasant, easy to apply and well growing. Lipstick Matte. There is no perfume, the smell is somewhat chemical, but quite minor. Acquisition is happy, I will use it. Thank you store!
Received very fast, well packaged. there was a bonus, a cute hair clip. once I try the product ill update the review.
Lipstick is matte, purely black, I like it. Peter's been in five weeks. Does not compose, quickly dries on the lips, does not plait, very dense. Naturally you need to apply neatly. Also the store put hair rubber bands as a gift.
The color does not match a little. But I will.
I arrive very fast in 3 weeks the tone varea a little is q1617 in the photo is more coral and is another tonality more pink, yet I like this pink
Very satisfied, delivered in the right color and faster than expected ❤️
The product is just like the picture and video, it's matte, the smell is indescribable,is also fine
5.11 ordered 27.11 received. For 127 rubles this is the most chic matte lipstick that does not smear, does not roll down, does not print.
The product corresponds to the description. It was less than a month, T. K. Combined with another parcel. Also with lipsticks put as a gift rubber bands for hair.