SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Thermos super. Shipping fast.
Very good and just really as described
It came two weeks earlier. Thermos liked, I will check
8 hours to warm 40 degrees. and so worth it
Chic roomy thermos. Packed well, came without damage for a month from the moment of ordering. The heat loss per day averaged ~ 1.2...1.35 °c per hour at room temperature for boiling water. Cover because of the wall thickness is heated in moderation, I.E. Drinking from it is convenient. At the bottom of the thermos there is a small rubber sole-quite successfully for some surfaces. Purchase is satisfied, thank you to the store.
The product corresponds to the description came to Ukraine quickly.
Thermos with a carrying case with a strap and two more cords Type-C at one parcel 8.11.21, but since I was mixed up in the mail that my order was transferred to my office of mail, then I went to and from here and for glad only 9.11.21. Thermos looks very cool. To the touch is pleasant and the form itself is good and the volume is 1,5 liters., the color black ordered. Immediately on the minuses: the thread on the lid with a gasket that closes the thermos is some ribbed, but not much. The lid itself does not exactly twist and it turns out the drop on one side is smaller, and the other is bigger and as it does not try, still do not Exactly twists. I think it's a thread that's two turns. The thermos washed, the kettle boiled and poured water into the thermos, closed and inverted it and the water does not dripping and does not sit as much as it does. As I will check how much holds on time, I will write a review, and so the Thermos really liked.
All is well. Thank you.
The quality is excellent, it does not hold badly.
Everything is good!) to the store respect!)))
Fire
Hello! Thermos passed quickly, looks supper, took 1,5 liters, worried that it would be big, well, no time. Packed well, passed with a little damage. Specifications did not check. I really liked the outside.
The product arrived, everything is fine, the whole, the smell is almost no, we look at how it will keep warm, if I add it, I recommend the store
Excellent what you need for the Hunter
Delivery to Russian-19 days (5 post) good Thermos, bought to work.
Cool thermos, high-quality, and came a little earlier than waiting
See also: Thermos reception and non-school, packages for 5 ++, also pour tea on the robot at 6:00 pm.
Fast delivery, visually all is well, thank you to the store.
Excellent product! Well packed!
All the norms, it came quickly and neatly, the thermos is new, without Mint and chips