SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Quality is good, I advise everyone
Really, good illumination. Collected qualitatively. It will last more than one year. Brother glad.
I really like the light of super on the photo is not as bright as live, there are many different burning modes
MEGA !!! Very I like. Great equipment. Fast installation. Pack also quickly dotarła because after 2,5 week.
In general, very not bad. The only thing that slightly bent the tape, but I think when the sticker will be straightened (flexible enough). It's bright. Setting up an application is elementary. I recommend to buy.
Everything came as in the description .. The goods are satisfied. Did not check
Delivery to Ukraine for just over three weeks. Packing good all printed in box. Shine bright, but the remote without a battery, so you need to immediately buy to check. The goods are satisfied! Thank you.
Oh and cool this is a thing! Thank you!!! While just checked, a little later we paste)) works on the voice and sound in the car.
Fast shipping, exact product and very easy to Install!
Product good quality at good price. Ability to fit brightness and lighting color operated without any objections. Connectivity between transmitter and remote control could be better. Need to aim the remote control at page transmitter otherwise there is no reaction. General product Guard Command
Parcel came to lithuania in two weeks. Led lights description fits the reality(bought with usb connection). Works in rgb colors plus by a sound. Though sound catching is so sensitive that with louder sound lights goes mad - like a stroboscope. Still color or fading is more appreciated. And should keep in mind that the white color is actually more blueish than white. i'd say ~6700-7200k. Nevertless really good price and quality product.
Easy and clean installed Quality is also OK
Everything is fine Checked, the tape works, control through the application, powered by a cigarette lighter. The parcel came quickly and without damage! Thank you to the store, for the prompt work!
Arrived in 13 days to NZ rural. Very fast shipping. Very bright and brightness adjustable. 4 different settings for built in microphone to strobe to music or colour change. Remote requires 1x CR2032 battery. Recommend
Excellent I like
I received the parcel.