SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
20 days on the way, because the Mail had some kind of failure. It turned out that the size is more than I thought. At the expense of steaming, well, this, a little softer became no more. Thin. Legs are nice, as the 2nd chair will come, I will complement the review...
Very nice mat, packed was good, I recommend and the store
Very nice, beautiful rug, nice to touch, want to fall on it and do not get up, feel like a swan down. Very satisfied with the purchase and I recommend to everyone, this product and this store. The size corresponds to the claimed.
Cool mat. It is clear that synthetics, but for a year or two is enough.
Delivery to Ukraine 2 weeks!! The goods very quickly sent and very quickly delivered!! The quality of the carpet is light, soft, fluffy. Corresponds to the picture. Goods satisfied
The material is super soft and looks strong. Not too dense. Fast shipping. Vámot, áfát nem kellett fizetni házhozszállításkor, amit egy futár cég végzett.
I order for the second time, now I'm different in color. Soft and pleasant to the touch. Delivery just very fast
Nice ! It arrived in 10 days in France. It’s soft and quality is good, I just don’t like the sewed border. Also, the carpet seems slightly less fluffy than on store’s pictures. Otherwise, pink color is great !
Hi everybody! Round fluffy rug is a cozy interior. When in my rooms there was a change and the question of buying a rug, I, without hesitation, sat down the site. I found it quite quickly, I knew what I wanted, and I was very pleased! He went to my room perfectly!! Both in shape, and in color, and in quality. Photo at different times of the day, and the color is different). I'm happy that I took it round. I knew that ours would ride on it, and it would be better round than forever screaming lying square). The quality is pile about 4 cm long. It is clear that it is not natural, but rather pokladny. With easy shaking, it is aligned and becomes all equally smooth. I have a diameter of 120 cm, just fine. The store has different sizes and the choice of color is also large. Light, edged with braid, very happy to buy!
Really beautiful, the color is as the picture, soft. Good Packaging & shipping blisteringly fast!
The carpet is good. On quality as a Plaid. For a small room just right. The store put a gift
The mat is cool for its price, the quality is more less satisfying, the only negative is that the parcel for some reason came to another branch of the mail, it was necessary to Fito know also at a good discount his urvala❤
The mat is excellent, soft, light, fluffy, everything is folded neatly, not crumpled, delivery is fast, up to Tyumen less than 2 weeks. The store put in a gift, hair elastic, nice, thank you.
The carpet is super soft, the only thing the color maybe is not what it looks like in the image they put (it looked more apricot), but I loved it. It's Beige, with a lot of hair and it's arrived before the 12 days it put on, delivery. But I recommend it. Thank you!
My dog and I love it! It is so fluffy
My daughter loves attention it is not anti-slip but very good price
Very cool carpet. The order was sent the same day-it reached Kiev in less than two weeks.
Very soft
Delivery-3 days!!! The order made in the afternoon 18.12.21, and received in the afternoon 21.12.21. Mats are soft. Came in vacuum packaging. I will remove the meat steamer. I recommend to buy. Thank you to the store, great sales to you and with the coming Ng!!!
Nice one