SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Delivery only three days! I like it, very much. Came loaded.
Pros: Super packing, even for a gift; quality, no complaints to execution; to the touch straight velvety; bends. Cons: noisy. There are no more shortcomings.
The store is good, sociable, the goods sent quickly, but the Post Office poputal parcel and sent another product, the seller quickly responded and solved the problem with the replacement. The product corresponds to the description, the touch is very pleasant, I recommend the product and the seller!!!!
An interesting toy, but it hurt noisy and light-musical, at the most responsible moment so I wanted to start! :))))
It’s gigantic. Works well after you unplug it. Hole very small for male charger. It fit fine don’t worry. Recommend store and product. No way to add pictures? I took them they just can’t be added.
Perfect thank you for trying
Since they ordered during the period of the action, the fact that it came before the new year is already good, the description corresponds, completely discharged, the material is soft, elastic, charging, charging thank you to the store for the quality goods.
The best brand in sexindustrii... Quality and functionality at the highest level... To buy I recommend!
Delivery more than a month and not in postmat, but to the Mail, it certainly did not please. Came charged, the charge indicator is nowhere and there is no time to guess. To the touch pts pleasant, the modes of work are full, flexible, the size is also norms))) the only thing that it is noisy and constantly blinks the backlight, MHAs) on water resistance has not yet checked and did not charge yet, then I will add a review. And so in general a good thing)
Yourself so quickly came, packed in a strong box and the box sealed in a film.
Interesting gadget, the girl liked. I'm all over it. Worth your money. The material is soft
Pleasant to the touch. 3 Operating modes. I did not understand how to charge, but I'm happy with the purchase)
Delivery to Nizhny Novgorod is very long, 1.5 months. The toy is awesome! Waiting met) Packed well, getting not ashamed. In the kit there is a cord and a pouch for storage, it's nice with the store did not communicate. Tactile-very pleasant, velvety silicone, ribbed surface of the working part gives additional pleasant emotions. Very comfortable in the hand, and in width fit. Has 6 modes, on noise-medium, but the feeling in the water has not yet used, but soap completely, the water did not get. Acquisition is happy, I hope will last a long time. Definitely recommend!
Courier delivery, which is quite uncomfortable for someone who does not make up for himself, but quickly came. The rest is excellent.
Very fast delivery, I have received this product within 20 days. Product was same to same as store advertisement.
I have not yet tried, but externally and to the touch, very gentle thing! Without any strangers, I'll try, I'll write more details
The first toy) is very satisfied;) with charging of course sunk, but Google will save the world; ₽
The size of the toy is small, it goes well, the vibration is strong, very nice silicone. Honest and attentive store, I highly advise!