SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Great thick fabric! On one side matte, on the other more glossy
The background is great, sent quickly. Seller Thank you!!! Definitely recommend :-)
Came to Moscow in a week, excellent background. The truth must be cleaned all the time. Steamed with a steam generator.
Item as described. Shipping and fast. The fabric is clean and if you count with curved and stitched edges, then it corresponds to the declared dimensions. There is a curved and stitched groove for inserting a rope or a curtain-the screen is ready to use! Satisfied with the product and service! Recommend product and store!
Great chroma key, recommended
Good chroma, cats like it
Gorgeous fabric! Dense. Rich green color. The lines are even, the threads do not stick out. At the top, the canvas is stitched under the pipe. The fabric is well ironed and almost does not crumple. From the front part, slightly velvety. The store is very decent. There were questions on order, in the dialogue quickly all decided!The order is very satisfied. I'll order more. I recommend this product and store to everyone!
I liked the quality. Came quickly in 5 days. I'll order more.
Fire background One side is matte, the other is glossy The delivery was delayed a little, for 1-2 days, but generally fast
12.12 ordered 17.12 came to the Tsainiao checkpoint. Fast delivery on the Russian Federation. The packaging was undercut, but the fabric did not suffer, it came intact. I'm expecting another cloth rack to pull it on.
Quality fabric can be washed and ironed at low temperature cool and thick backgrounds.
Good quality size can be washed in cold and iron at low temperature and for the price you have a purchase more than obligatory to have the 3 basic funds, order very fast 3 days in Spain.
It ironing, so it stretches well. It is soft and has a slight thickness. Satisfaction
good product.
Perfect thank you
Fabric is good! Delivery fast!
Looks quality, weight 3*3 meters about 1 kg
The background corresponds to the declared quality!