SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Very nice biking gloves I thought they would be thin and cheap but these are really good quality gloves
Great product of very good quality. I recommend
Arrived very fast less that 2 weeks after ordering. As described. In new packaged condition. Gloves are warm, slightly heavier than expected for light, glove liner type gloves. Ordered a size up. I usually wear a large. Was not necessary. The XL is still fine but just a little large. Would buy large next time. Perfect transaction. Good price. Wonderful store! Thank you! (Have not used the gloves in rain or snow.)
Goods came well package. Gloves is nice with a good quality. It is over money. I am satisfied.
they are warm. I gotta prove it on the mountain, but, after a minute in 19 C grades my hand was very warm. the touch function is in 2 fingers per glove() but mainly in first one. the non slip is ok. the construction is ok, when you use the cellphone you can feel a bump (because the finger seam)
Perfect and nice quality
For big hands it takes xxl
these gloves seem of amazing quality! shipping was fast. happy w my purchase!
Really liked the product
They feel comfortable, not cold enough to wear now.
Warm and comfortable. Fast Delivery
Gloves are super. For autumn, spring, winter (not severe frosts) are great. It is convenient to ride a bike in them, do not slip. All the seams are sewn. Recommend. With the store did not communicate (not required, everything is clear).
Came fast and is a great quality glove. I thought that I ordered Black tho, but when I checked the order says Gray... ♂️♂️
Glove material very good. Recommend to measure Palm as stated in the ad. Did that way and served perfectly. Recommend the store!
Good quality, for autumn spring-OK, in winter in such it will be cold. Fingers work. The only downside was that I needed to take the size by 1 more, according to the table I had at the junction between the first and second, but I decided to take smaller ones ones ones
Shipping came really fast I never thought of coming so soon. As a result of wearing and riding it, it is good to wear more than 0 degrees.
soft and comfortable
In accordance with the description
I'm very satisfied and fast shipment
Received really fast! Super excited for my husband to try them :))