SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Really excellent product, meets one percent with my expectation, easy to install, remote control works, lights agreed with your description and image, good quality and super fast shipping, second time I buy and experience again of the best. Recommended.
Good product.
Shipping took 10 days. Everything works perfect. Definitely advise this store.
I took the coupon, it turned out very profitable! The goods correspond to the declared. Packed well. On the remote the battery in the kit does not go, keep in mind.
Came in the estimated delivery time, without delay. Functions well. Took RGB 5050. I pasted it under the ceiling, and it lasted naturally for a short time, less than an hour, after which it partially falls off, especially in the corners. Glued small pieces of Scotch around the perimeter, now holds. But there's one thing... The wire is very short, so if you are going to glue under the ceiling, or another remotely from the outlet place, you have to separately buy a wire-adapter. I do not use the remote control, because there are batteries, and why should I spend money on them, if there is an actual application that allows you to control the Bluetooth tape.
Precise with the content, no complications that if, in the dark it looks better than rolled up.
On the ceiling glued square foam plates with a square pattern. A gun in general. There is not enough ability to create a backlight in the application
Works from the outlet, ordered 5 meters without Bluetooth and so on (the most primitive shorter) For 270 rubles I think perfectly In the remote you need a round battery (it was not included)
It has arrived in less than 10 days the very kind delivery man, it looks very good, the controller comes without batteries
High, but in fact there is no white, and the one that turns out instead of white, so-so
Denta arrived quickly, unified with the setting may arise problems, you need both location and Bluetooth. Also, if you want through another unit to include it, look at the voltaja m amperage (it's enough popping), others may not come up. Tau also prepare some additional fastening native adhesive tape is not always reliable.
Everything corresponds to the description, works perfectly delivery fast straight very much, I'm happy. There are small smells, but I think I weathered. The store quickly collected sent.
Bought 50 meters of tape of 25 meters, but came 4 to 10 meters and 2 to 5 meters. At first I thought everything was missing, a bit of plans changed, but it turned out that it turned out even better, unfortunately I did to order friends and so well noted the successful work work work Also about Bluetooth, the connection went without problems, but here's the code that in the instructions and failed to open, goes into the error, but on the player's market is full. I recommend the store, quickly sent and the delivery was also pleased.
Ordered 10.11, received 24.11. The tape came in good condition. Initially there was a small defect, but everything quickly fixed itself. The adhesive layer is there, but, unfortunately, does not hold the tape very well, I had to pin it with pins. Remote control without batteries. Sometimes includes an ordinary chandelier, which is also controlled by a remote (but has no other colors, except warm/cold white). The application (I use Trinity, not happy lightning) to the tape reacts, although sometimes it brakes. The wire itself, connecting to the unit into the outlet, is short enough. Diodes are far apart. In general, everything is wonderful, it shines bright, it is convenient to manage. Recommend.
It comes with everything in the photo, it's like it says, jajsjajjaja, to me, in the app, I 've missed the bluetooth a little, there's no battery on the remote, and the cable's not very long, but fine, The lights light up well and that lol xD, I'm very impatient, and it almost gives me something while it's but to come, but it's come within the estimated time frame, that is understand them JAJSJJAJSJA <3
Express delivery to Belgorod reached 6 days. Took it at the box office in five. The box says that there is no battery in the remote, but it was there.) The unit is not heated, diodes too. I'm happy with everything, I'll order more. Seller recommend.
Elegant ribbon
Delivery is very fast, packed well. Description corresponds, controlled by a remote, everything works. Product and store recommend!
Arrived quickly to Brazil, the tape is well luminous can control by phone case your device has IR sensor, has the function of control the intensity of brightness and is very good