SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Nice design, performance not bad. The downside, the FM does not work.
It's all right.
We will eat a lot of dovolna from quality and from sales, pristygna on time. Thanks!
The picture looks more, in general, the music sounds quality, the look is stylish, but not loud.
Beautiful, the sound for the child will come down, but no more. The radio does not catch. Delivery is very fast.
The column came quickly enough, everything works! I'm delighted! Recommend.
Super!
Courier brought for 15 days from the day of payment, the box is whole, packed well, everything works fine, Bluetooth connects immediately, the sound for this money corresponds to, but it is then better sound, to equalizer settings reacts except 125Hz, do not know why, 63Hz reacts and high 8-16 kHz also feels, so that the normal sound, not a focal punch in the car on the US, but also from 2 Dumas speakers.
The order received quickly very satisfied with the store all received safely and safely put a positive feedback to the seller For what many thanks to the seller and put firm five stars I advise this seller still races Many thanks I recommend to everyone very good product
Заказ пришел за неделю, привез курьер домой... Колонка орет нормально, все вроде бы работает(флешка, зарядка, кнопки..) советую товар. По цене брал за 1250р
Колонки супер!качество,расцветка,дизайн все на высшем уровне.пришли быстро.рекомендую!!!!
Thank you store!! The column is excellent, everything is like in the description.
Works well, the sound is pleasant on hearing. Thank you for the good column.
24'11'2021_прибыла курьером довольно быстро пришел заказ ,играет колонка хорошо и бас нормальный ,хорошее звучание ФМ приемник работает ,по блютузу быстро сопряглась .Все отлично .
товар не пришел, так как его не было на складе, продавец отписался сам извенился и вернул деньги!