SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Knives are excellent and comfortable. Of the minuses took 3 knives and the color of the handles is different but in general is normal.
Sharp knife very good
Beautiful knives, very well finished, very sharp. Very happy, thank you!
Knives beautiful with excellent quality workmanship, plus a clean cut. Recommend to everyone!
The goods came to Hmao in 10 days. The knives are a bomb. Thank you very much. there are still people. good trade and prosperity.
Thanks to the store for the very fast delivery of the package. The knives are of very high quality, super sharp and packed in a respectable package. Only the packaging of knives shows the quality of the product. Special thanks for the gift. Quality of the knives at a high level. I recommend HEZHEN products and seller.
Good quality knife, Great store +++++
Ordered with delivery from Russia set of five knives. On delivery times all is well, came even a couple of days earlier. The parcel was large while sitting with his wife delivered knives and printed, noticed one package different from the other, generally a little upset, there was a knife of another type, but it was instead of five. In short, the store put + 1 knife as a gift (holding in. Hand), for which he thanks a lot. Knives are amazing, very beautiful handle, blades with a good factory sharpening and a pattern from forging, as will keep the sharpening will show time. B. general for their money, a very worthy purchase, I recommend. In a couple of months I will add a review.
Excellent product, highly recommended !!
Good and quality knives! Responsive store!
These were as pictured and seem to be well made. Hope the blade lasts long. I do think the Damascus is laser etched.
I must admit, the "utility knife" has caught me off guard, with it's beauty, perfect balance in the hand, outstanding ergonomics and precise machining of the blade and handle as well. Everything is perfectly symetrical on this knife, I can't grasp it how they done it in this price range! I checked the tang lenght with a super strong magnet, and it seems that it runs through the whole handle. The edge has a very small micro bewel and is sharp as hell. Shaving the smallest hair like nothing... On the handle they used a very beautifull piece of wood, with extra "curly" texture. I'm absolutely satisfied and already ordering another one from the set. Thank you store!
Received in 4 days! Thank you for this beautiful outfit. I had asked for uniformity in the wood but it is obvious that this request has not been followed because the knives are obviously packaged (and well) in their manufacture. Making such a choice would be really laborious. The knives are beautiful manufacture. As for the waves of Damascus...
This knife is beautiful and looks very sharp. I haven't had a chance to use it as yet but it looks ergonomically very efficient.
The goods came 7 days earlier, which was very pleased. It was neatly packed in a beautiful box. The knife is sharpened like a razor, the handle is super comfortable and pleasant to the touch. Happy as luck. In the future I plan to order a couple of knives from this set.
Nice knife. Let's see how it will behave in operation