SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Quality is not super, but you can understand what happens (children, old people). There is a motion detection and escort. When you turn it on, it's screaming loudly. Two options for image quality.
The camera is excellent, I will order more. Setting is not difficult. The parcel came to Kharkiv a little less than a month, the package is not very, but it did not affect the work.
Quick and correct reception, the packaging has a small blow on the carton that oarece does not affect the camera. Now I only have to prove it's working.
All perfect for now. It works and arrived in 7 days.
Хорошая камера. Хорошее качество видео и легкое подключение к телефону. Доволен
Arrived in a time of about 15 days, works great, the only bad thing is that you can't connect with google home, it only serves with you, still has good image so price quality is evident, it comes in order to be hung to the wall
very fast delivery, easy instalation, work perfectly
I liked it very much, it meets everything it says, I bought it to see my cats when I'm gone, you can watch the, talk to them, it's very complete, you can put motion sensor so the camera only records when someone moves and doesn't spend that much memory, The app goes super well I haven't had any problems, you can also check the videos of the days already passed by date on the app and record videos or save images, my Boyfriend and I watched our cats when we're working and everything works ok, took about a week and a half to get to Chile, the best things I 've ever bought Here⭐⭐⭐⭐⭐
Exactly how the store indicates, they seem to be of good quality and manufacture, we will see how they really behave in the day to day.
Thank you very much store delivered Courier
It works very well. I will buy more, quality price and fast shipping.
Cheap price to buy,, WiFi connection is not good power but many times after successful forward by good use, will reply, Button after,, external camera is consider buy,, Thank you very much
Spectacular sent super fast recommended good quality easy to set
The camera is small, it works smartly. The store is super, the delivery is very fast.
Came, quite quickly, packed very well. With the store did not communicate, there was no reason for this. Configured barely, as the application is Russian, and the instructions for setting up the phone on the model in English, so you set up only consider similar icons. The image of good enough quality, that is, I have two children, and the image quality is enough to determine who woke up, even when they sleep next to each other on the couch. In general, the purchase is very satisfied. Thank you seller.
Camera Super! The sound from the camera is loud, but the microphone is weak. Through the microphone, the sound of the drives is heard, and so-quiet. Tracks movement clearly. The traffic synchronization delay is minimal. The video quality is excellent. Automatic switching to IR illumination. There are a lot of options for setting up. With Tuya became friends right away, and hence a rich choice of automation and work scenarios. Google Home sees, but you have to Google Nest display.
I went to Moscow quickly, within a week. All declared functions are available. I joined Tuya without problems. Yandex unfortunately does not see her. Or I haven't figured it out yet. The picture is good enough. Follows. The microphone's working. I did not communicate with the store. Shop recommend.
Delivery 20 days, bought for 1428 rubles. The camera is really small, wide angle of the camera, the picture quality is good, tracking the movement of the object, selecting the motion detection area, there is not enough control of infrared infrared infrared
Shipping fast. Expected more, maybe the marriage got caught, but there are a lot of noise on the image. 3 pictures are light and full of darkness, compare yourself.
The camera corresponds to the description. connected the problem. Movement tracks perfectly. Pictures quality. You can install both on the table and on the ceiling. Of the minuses; in the message only photo (video message does not support, the power cord is very short 82 cm (Xiaomi cord 2 m). It should be close. The packaging was a little crumpled, but inside everything is whole. The camera itself inside the package was very hanging. The store sociable to all questions answered, sending and delivery Fast. I recommend. thank you all.