SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product quality as pictured, full size, fast delivery
On time, superrrr good quality, I bought three different models and the three are very good quality, they fit perfect, and they look very beautiful elegant and sensual
Beautiful getting along well. Normally I use L/XL I took size M and it suits me. Very comfortable and nice. Fast Delivery Thank you very much.
Attractive and without vulgarity. Sewn neatly. The fabric is nice. For 170 height, weight 63, 85B fit well and there is more stock for a larger size
Simply Perfect size L is for measurements of 90 to 95 chest and good quality. I'll keep buying this brand.
Exactly the same product, i highly recommend
Even though the reviews were good on this my expectations were low based on similar purchases. This is very nice quality and fits much better than expected.
Very fast delivery, 11dni the order of in Poland. goods great quality, no bad smell, soft material. Product such as the picture.
Really nice material, true to size.
Great quality! Beautiful design. Love it
The set in life looks like in the photo, good sewing. I ordered the size M, on the parameter (90-70-102) in the chest is slightly too big,
love this, just annoying how you can see the whit tag through the mesh. you can cut it off obviously but sill a little visible
Excellent quality , shipping super fast , best lingerie I purchased. follow my IG account @sheisfromperu
Incredible body! And surprise leaves extremely fast delivery
This body size perfectly well! It is pleasant to wear, we do not feel the frame at the chest
Excellent quality everything is beautiful, the truth does not expect me so good response from the store and the very good products apart from beautiful
Very good thank you
Very nice and good calze
Yak, shut up, Bodi idealne. Trishki wash strings, ale Stony easy to pick up
Ordered M, it was possible S, for my parameters 90, 68, 94, 162 height, you can get the girls higher, there is a small stock. The fabric is similar to the swimsuit fabric, it looks good like the picture