SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
I ordered it on September 12 and arrived today September 21 to Monterrey well-packed works very well thanks to the store
Norms device. Plastic cheap of course, but for 700₽ is quite good. Legs and fastening for a phone with elastic bands. It shines bright. Contrast and brightness is adjustable.
Lamp just classReached in 5 days very quickly. Packing is very good!
The order came quickly) September 2 ordered September 18 already received, the modes checked, while everything is good, I still did not do it, I can not say anything else)
Excellent! Delivery in time, packed in principle is not bad-each part in its box, the whole has come. The lamp shines well, the tripod seems reliable, metal, very elastic mechanism.
Packed very well-film, box, Scotch. The product is completely satisfied and meets my expectations. Thank you very much for your patience
I am very happy with this lamp and have equal Even 1 ordered. I use him for putting eyelash extensions in my salon. He gives much and bright light without shadows.
The lamp came five days later just wrapped in black film and Scotch. The light ring itself was not damaged, and the base (trifoot) was damaged. When we checked, it worked. No plug, there is only USB cable.
Product quality as the ad, cost-effective. Sturdy, well made and attractive price.
Sent immediately, came quickly, quality for 4. gifts did not put. There's no remote. Switch quality at 3.
The light works great!!! All as described. I recommend this ring lamp. Many thanks
Three modes, can be adjusted brighter or deaf light. The metal design looks durable, keeps well. Delivery a little longer than it was said, but the main thing came intact, packed well.
Delivery is very fast, the price-quality ratio is just wonderful. These are good sound tripods. The tripod is completely metal. Second time I buy here. Delivery, though fast, but the box is very crumpled, the goods did not suffer.
The lamp is great! The mount is excellent, strong, several lighting modes from warm Jo cold, send sdecom, delivery earlier, about a week went by
The store decided to promptly error in the delivery address, the goods went long (because of the incorrect address) came all the whole without a single scratch, the lamp and tripod are good in quality the remote to the lamp in general the gun even did not know about it when I bought
My second order, as my son took my first one. Lol Didn't communicate with Seller as there was no need.
Delivery just zipper! Cool lamp. Recommend
It came fast enough. Good quality goods, everything works. How long will last, I do not know, but I will hope that for a long time. The store wrote immediately, after placing an order, warned that he would come in two parcels, because different sizes of the ring and tripod. Also dropped the link to the video Assembly (though there is only a tripod assembly, but the lamp is not so difficult to put). So I recommend to buy, everything is perfect. Brightness is adjustable, also three modes. Thank u
The ring light came quite small not as I expected actually.. the metal was bent from the side but it’s fine… came kind of quickly thank you