SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
The cat played a cool thing.
Good quality goods! On the neck of the cat sits well, you can adjust the length of the strap! But there is one minus... the order was issued on June 8 and came only on October 18 :(((sorry, but what kind of collar to wait for four and a half months months, Very long delivery!!!((
The order went for a long time almost 3 months but everything was well received, thanks to the store
Good collar with a bell. I liked the cat!
The store did not send this product for a long time, but after 2 weeks I saw that he issued an order. I received collars very quickly (within 3 weeks), there are no complaints about their quality.
I received a pink knife, and the red one I ordered did not receive.
Description corresponds, the store tracked to the place of delivery, thank you, I recommend
Good quality, my cats loved it and it is just like in the pictures. It came very quickly just about two weeks for Italy…
Everything is super. Went the collar plus minus thirty days, came packed. No holes, no uneven seams. Clasp as fastens, as well as perfectly unfastened, you can adjust the length under the size of the neck of your cat. The bell rings and not loud, and not quiet, but I can say that you will know exactly where your pet is
Good, really good goods and store too
Excellent was what was acquired, and above all I arrived long before the expected time. I recommend 100% to the store
The product fully corresponds to the description. For a kitten is great, only for an adult cat, a loud bell. The goods shipped quickly, only delivery very long. The goods are satisfied, thank you to the store!
Brought two for my Dog and Cat and they love it
Exactly as described
Collars are excellent, adjustable) the clasp is dense, keeps well) the bell was removed, that would not interfere at night)))
Good product
I got it, I like the cat.
Came in time. Corresponds to the description. I was afraid that the cat would try to remove it, but she did not care. Goods satisfied
ok
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