SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
great knives, very sharp and solidly made. feels balanced in the hand when using
The knives are great, has excellent cut. fast delivery. Am satisfied with the purchase.
Order came quickly. Everything is fine. Packed in several kinds of packing. Seller recommend. Delivery to door and pre-called about delivery time. The knife is exactly like in the description. Very sharp. Previously, there was a bitter experience with another store. The knife did not come and after opening the dispute the money was returned. Therefore, I did not dare to order a knife for a long time. Now I'm just delighted with the knife. He's great. 10 points out of 10. all good mood and all the best.
The goods are excellent, the delivery is fast, brought by The Courier, thank you very much to the store, the quality and service at altitude, I recommend
Took but arrived
Nice knife. Quality is good. Delivery in the specified period.
Are good! Sharp, balanced. Ergonomic handle.
It came within 26 days to the Novosibirsk region. This is naturally logistics of Russian Post. Knives are well packed (in carton box), and one big knife in a plastic blade protection case order (4 PCs value set 02). The quality is good, heavy enough and the blade is thick. The picture is certainly laser, but cute.
Perfect product quality, arrived well packed, Chick negative for delivery and product, took 62 days to Rio de Janeiro, had forgotten already
The knife is just a miracle
Received in good condition. These are most beautiful set of knives I have ever seen! Well worth the money!
The knives are very beautiful and have an excellent cut. Fast delivery. Very satisfied with buy. I Recommend store.
The knife is beautiful and smart. Handle ergonomic and comfortably sit in your hand. Surprisingly sharp. Came in an acceptable time. Packing is very good (see Photo). While the impressions are exceptionally positive. Thank you store. I recommend both the seller and the goods.
Good knives. Sharp. Came to Moscow for a month, although it was forecast to be 2 months. In the hand to hold comfortably. Later, I will unsubscribe how quickly they are blunt and whether they are fine. Packing parcel is very thought out and at altitude.
The knives are too sharp.
Goods of excellent quality! Delivery to Minsk for a little more than a month! Seller respect!!! Recommend! SUCCESS!!!
The parcel was tracked, came in 15 days, with the store did not communicate, as the goods were looking for reviews and goods satisfied, the quality was good, the seller was recommended after thank you very much.
Knives just super, no words, store respect and respect, arrived earlier than a week, hope will serve a long time. Recommend.
I had already bought before so that liked, because I bought this price is because loved more in reality my husband bought another full set 10 parts. Came very well packed and in Brasil, just post here to deliver. Not taxed in customs here in Brazil. Mail here needs and improve.
Demorou para chegar, mas valeu a espera, faca muito bonita, conforme anunciado.