SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Apparatus))
The order was sent quickly-there was an unpleasant Newans with delivery!-a delivery campaign-something confused and changed the delivery address. This fact was fixed by the manager (for what-Special Thanks) and redirected to the nearest place of issue of the order! In general-I'm happy with the purchase-I recommend it to everyone!
The toy works well, the old woman likes it.
Great toy. I order the second one. I use the first one myself, the second one as a gift to a friend. No complaints.
Delivery is fast, ordered November 11 came on November 21. It came in a box. For some reason there is no way to attach a photo.
It was packed perfectly-no one will understand what's inside. Still packed in a bag of air. Very pleasant to the touch. Works or not-I do not know yet.
Quality is good. Vobro is that you can sidewalk tile ramble :)
Just like the photo
The goods came well packed in a Purry film. The appearance corresponds to the description. The material is quite pleasant to the touch. The store sent the goods quickly. Plus in the package as a gift put the lubricant.
Thank you but I can not offer you cooperation on the card number where to transfer money to the card of Sberbank or the whole order completely
Cool vibrator, the color is so bright :) To the touch is very pleasant. Modes are good and different. I took a friend for a gift, I do not know how in the case The photo for some reason did not attach♀& Middot;
Quickly came, on the ospup and on the form of fire, as a gift, grease for a time
I have not tried it yet, but I feel the fire To the touch is pleasant, modes are powerful and different,, as a gift lubrication Maybe I'll add a review.
It came in 16 days. Immediately was discharged. After charging works.
Excellent quality pleasant to the touch, has no smell of rubber. Definitely recommend. Delivery to Kiev 16 days, inexpensive and very high quality who thinks do not doubt, cool thing
The goods came in two weeks. Well packed. Very nice toy. Well, it's very pretty.
Quality is good. To the touch is pleasant. Vibration is pretty strong.