SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Really quiet and good quality. Charges slow and doesn’t last that long tho
arrived fairy quickly and works really well:) packaging was slightly obvious but it isn’t too noisy, using it under covers basically muffles the sound
Shipping quick very good value price
Muito powerful.
Many different modes. It's just super. Included USB charging cable
Very powerful vibrator and use better through clothes, with direct contact with the skin a little painful. Vibration is loud, it is not recommended to use if there is someone else in the house except you. On the parcel was written a massager for the back The store recommends first to fully charge 3-4 hours and only then do whatever you want) The charge is really enough for an hour and a half as indicated We are all happy, the delivery is just under a month.
The product seems to me the store and fast Not tried yet Christmas gift Thank you very much
5-7 minutes and your girl in the seventh heaven, a very cool thing will suit both young and experienced couple for a change in sexual relations!!!
Only received so far there is nothing to say, except that it is quite compact and pleasant to the touch. On the farm there is Satisfyer
I'm broken and it's impossible to load, I need you to send me a new one.
Arrived ultra quickly, the product is top but the vibrations are too intense for my taste...
Seems like a nice product, soft feel, power is ok. Nice quick recharging. lets see if it will last longer or break after a while.
The order came quickly. Everything works. Thank you very much to store and alliexpress.
My wife in 2 minutes! Was all honeydew!!!! Worth the investment!
Description fully corresponds. There are various vibration modes. Bought as a massager for the face. For the main purpose was not used. But as a massager-excellent!: ). The plastic is pleasant to the touch. Was loaded. No complaints. Delivered within two weeks
Sent at once, in a Purry bag. The box is flimsy, crumpled. There is a chemical smell, but the material is pleasant to the touch. Came already charged, everything works norms, but quite loud. There are different modes, you can return to the previous button on. Vibration is quite strong, it's a pity you can not reduce. The first time the feeling was wow, then nothing special already .. Sometimes you can use it.
Only I do not understand whether it charges or not. How to understand? There is no charging indicator...
The order arrived fast, in 2 and a half weeks. It's a very good toy, strong vibration and it's not loud. I loved it!
Got, checked for performance, everything is fine, while there are no complaints. In the complete set the charger and the device itself