SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Article received quickly from Germany in a week. Good quality.
Excellent speaker must download divoom application for more pixel design. All very well I will buy more.
I ordered 11.11, and 15 already the courier delivered home. (Moscow). Packed in a branded box, plus another postal box. Delivered without damage.
Excellent column, everything works Cool took itself and a friend
Multifunctional powerful Bluetooth speaker with excellent sound quality and pixel screen. The gadget is controlled through a proprietary mobile application and allows you to output pixel drawings to a LED RGB display. The built-in programmable display is able to display up to 16 million colors. It can be used both for demonstration of bright exhibitions and pictures, and for output of current time, weather, notes.
All right with product
Cool toy!)) for such funny money received 2 in 1-toy and a column!! In fact, the column is not loud but it will go on average! I bought 3 pieces as a gift to the godparents! Sure they will be happy!! With the store did not communicate for unnecessary!
Arrived right and is very beautiful! Box came all crafted and delivered with the utmost care. Thank you!
8 days to arrive IN Italy, is the third party product that I buy the Divoom a demonstration of the estimation and dell'apprezzamento I towards them and to what they create. I needed a alarm clock, but could not simply be a clock that suonasse and make show time. .. I wanted something more and therefore decided to take the timebox evo. .. Also because it is also a portable speaker and I am a fanatic cases (ne ho 15 ¡) anyhow is reductive think it's only an alarm clock. Or one speaker. Because through their app you can do a host of things that elencarle all here there would be even space. I say only that in a few minutes I registered a dnb ring personalized I heard a radio Russian and I created A logo.. All through their app ¡sound is outstanding-bodied screen bright and to operate the alarm clock not serves both connected to bt smartphone. When I turned on was already set nell'orario and date
De Timebox werd snel geleverd. Het geluid is beter dan verwacht voor zo'n kleine luidspreker. De Divoom APP werkt goed. Met de app zijn leuke animaties op te roepen. Communiceren met de verkoper was niet nodig. De aanduiding van de datum en tijd zijn Amerikaans. VRAAG aan de verkoper:: Hoe kan ik dit wijzigen in de Europese 24h tijd en de datum dd - mm - yy?
I order the second time, the first time L to yourself, now as a gift) all as always in the best form, even a gift put, a rubber magnet in pixel form) Many thanks to the store)
Awesome! Cool Bluetooth speaker!!!! You can create your own designs!!!!
I love this little guy, the colors are bright, the amount of designs available is astounding and the sound WOW I did not expect it to be this good. Top notch product, I highly recommend it!
good
とどく はやい of! Bur and firm. A toy and おもっ はき on young and one from the didn't want to go, but おもっ now than it did. of とけい せってい had better had better but I did not know, once currycomb phosphor ぺあ with iPhone and Bluetooth ぷりをいれた Oh if swirls in せってい has been. recommend.
I'm absolutely in love with this device. I bought it because I wanted to have pixel images and it's the most beautiful thing that can exist. I totally recommend it.
I arrive very fast, very well wrapped, in perfect operation! 100% recommended!
Came well packed. The sound is quite, for a small column. Included is a cord for charging, there is an instruction for Russian. All functions work. For a full range of functions downloaded app. Interesting, although a little overloaded, in my opinion. It combines both column and social network management. In general, very satisfied. Such a thing for raising the mood. Recommend.
Very worthy thing!!! Sound decent. Gift packing. Children will be very satisfied, and adults will have fun!