SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
You need to take two sizes more. One size per weyal is not enough. I have 44 size.
Came smaller size, but, I will pass my father buy again. Top Sneakers
Very smart & snug fitting pair of shoes. They are comfortable and high quality. Strongly recommend them.
So as the description all OK but better buy about number bigger. Recommend fast shipping.
Super
Came pretty fast, in 2.5 weeks. I wear 42,5 ordered 43 shoes size in size. Everything is clear, I advise the store, I attach the photo! I'm very pleased, on the leg sit perfectly, I do not feel them!!!!!!!
The product arrived quickly. My husband liked it very much. I took two sizes more than 44-46. fit perfectly. in spring autumn, not blown. in summer it will be hot. the store is recommended.
The product is of the highest quality, I recommend it, you will not regret it. look like a million dollars. Sewn flawlessly, sit like a stick. The delivery is fast. I just didn't expect it for the price.
I love those shoes they are very comfortable and quality and the know I will get lots of compliments!!they came pretty quickly!!
Came to Belgorod in 15 days. Carry 40.5 took 41 --- 8. Sat down normally a little loose. the store ++++ sole is soft on the floor rubber.
I really liked the truth very comfortable.
Soon slippers, not sneakers. I'm fine with it. I recommend it.
I recommend to everyone summer light shoes
Excellent sneakers for the spring, cold summer, dry autumn. Not grid. On a wide leg came well. Ordered 43 size for 41 (for growth, stock 1,5 cm) son liked
I am very satisfied with the product. Ordered 2nd time. Everything fits true to size. I recommend the store!
My 84 year old father loves them. Great value and comfortable
I order the second time. Very satisfied with the goods. Order came quickly. I 've been tracking all the way.
Very nice and comfortable, but was very fair Fast shipping Recommend order 1 more
Excellent shoes nothing to haggle them, quality, comfort and pretty in their presentation and fits the required number. Thank you and I recommend for future customers to the store. Selling company guaranteed.
The truth are pretty and look strong and this as the picture shows sincerely. Can buy it