SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Keep up well without too tightening. Perfect for making indoor slippers
He's amazing! Nothing more convenient in life did not wear. Light, incredibly comfortable, the leg breathes, externally original knitted crosses. In Gray, this is the second, the first in the old-school color. I will order again. The store handsome, sent on the day of the order, came quickly 17 days. There are no complaints about quality, everything is worthy. My foot size is 38,5/39. The first pink ordered 40, this time Gray 39 sat perfectly. Go size in size. The seller and his sneakers definitely recommend. In life, they look more beautiful than in my photo. To say that I'm happy, not to say anything. Order without hesitation. At US in Tesco hypermarket such cost 2 times more. And these are just a find. I want to order a green blue color or white. They wrote that after washing in the machine remain as before.
Excellent. The first time I risked ordering shoes, Pts long studied reviews about the size. As a result, at its 37.5 took them 38-ideal. PTS are light, PTS are comfortable, the sole ammortifies hrrosho. The quality is excellent. Och happy.
I wear 39. I ordered 40. I turned out to be big. Take your size. They go in size. Not small. light as slippers are very comfortable. Sneakers cool
I loved them, comfortable, very elegant. It arrived very fast, well packed and with internal protection so that they do not crush. Thanks to the store!
Very fast shipping. They don't have to try, but they look good. They have a strong smell of plastic, but it goes out of the bag and ventilating them.
Excellent and very comfortable. They don't weigh and fit perfectly.
Sneakers came to the RB for a month. Correspond to the description of the lungs on the leg sit well took on the size more sat normally.
Very light, a little rigid platform, some of the traces of glue, but for such a price-norms.
Great shoes. I have the impression that nothing weigh. Will Mega comfortable. Recommend
Just amazing. Just 13 days to the UK. I love my shoe, love my feet. Oh so super comfy. Nothing beats comfort when it comes to foot wear. Very good for long standing and walking at work. Thank you so much store for this. Reviews and number of orders makes the difference. Happy Client.
Shoes really liked. I wear Russian 41 and ordered Chinese 41. So nervous, thought small, as usually the Chinese size at me 42, and with a warm toe 43. Sneakers were just right. I'm very happy. The store is clever, the message is answered immediately.
My wife and daughter like me, highly recommended if you order size 38 order a size 37
I arrive super fast the package and very comfortable excellent product
With the size chart it was quite useful tennis is very nice and it fits my wife quite well loved
Slippers are excellent. I order such not for the first time. Only took from other stores.
I took for 608₽ for a summer suit, almost guessed with color, give more bluish turquoise. So comfortable sneakers on a non-hot summer, synthetics are dense, but it seems to blow, the sole is very marking, now while lying on the balcony weathered, the lungs are are are In principle, for such money it is not a pity to take for the season or on vacation.
Ordered on 11:11. Recieved on 29:11. Just about 2weeks to deliver to Nigeria. Haven't tried it yet, but I'm highly impressed with the timing.
Beautiful shoes and super comfortable! I wear a 39 EUR, Spain and I go like a glove! I wear orthopedic insoles and they fit perfectly, fits the foot. Very light! Very happy with the purchase! The color is turquoise blue, with a touch towards green that is not visible in the photos (they look greener than they are). Fast shipping and good communication with store and delivery man. Thank you!
It took two weeks to arrive, the sole of number 39 is 28cm.