SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Ultra fast delivery and the charger is fantastic, it does exactly what is indicated and comes with all accessories including the power cable. I am very satisfied and I place an order again. Thank you to the store congratulations!
Delivery is very fast to Germany. 6 days. Everything is fine
Atvyko prekė greitai, anksčiau laiko. Vyrui Labai patiko. Gražus dizainas. Gera dovana.
Good product is the 2do I buy and work very well, quiet and firm, excellent product
Très bien,
Very good. All tested working as advertised! Arrived very fast in Brazil. Satisfied with the purchase!
All top defected. Thank you
its really good, looks slick, dosnt charge as fast as stated tho. but very happy with purchase
Super everything is exactly as in the description, quickly, I recommend. I liked it very much
superfast delivery, very easy to install and works perfect. even my Samsung S21 ultra with extra rugged case fits just fine. grabs phone and charges, very cool holder.
Came without cable
Charging and working fine, I'm satisfied
Top quality wireless charger for its price definitely worth buying, and I fully recommend it for anyone who's interested to buy. Thanks store.
Decent quality. Charging is wireless, how fast has not yet understood. Keeps confident, but there is one thing but: when I turn the car down, the cigarette lighter turns off and I have to throw out the phone by hand (this is more a matter habit of And so on the touch opens (feels great) and after a couple of seconds closes. Delivery is fast, less than a month in Brest.
Fast delivery, good quality built. Thanks store. Highly recommended.
Thanks to the store. Love it
Good product. Everything is packed just right. And Duge Shvidka shipping. Recommend
Excellent product, I liked the shape very much and the size is ideal. Only the charge isn't too fast. But it is functional to maintain at least the load during the driving path.
I buy the second device already, it works and charges the phone well. Crazy. I am pleased.