SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
The vest approached the size and liked me and my sand.
perfect! good quality!
Ordered 22.10, received 19.11. Sent together with other orders. Track tracked. On the chip went, slightly loose, on the current size L, I think also excellent
Nice poncho. Stitches everywhere are even, sewn qualitatively. My tserg is a bit crowded in the front legs and there is not enough 2-3 cm on the back. The girl I have is large, 35 cm in the Withers. I ordered L.
Excellent jacket!!! I sat down as by the standards! Came earlier than promised.
Everything came in size, our dog's waistcoat liked comfortable, and you can train from the leash to fix on the waistcoat, which is also very convenient. there is no smell in the quality.
Too small but top in quality
We have this second vest. In the first dog ate a zipper))). I do not understand, all the same, it fits her in size, or not?
Very good thing, but not for the winter and for the spring autumn is excellent. I will take more)))
We buy the second vest, K. Grew up from the previous one. Everything is fine
XL is perfect for dog 10 kg. On the back it gets small hump during walking, but generally is OK.
At Pekingese 5,5 kg the village is free, but the dog will not fall out of the vest. Quality is good, inside sintepon. Delivery fast to the points of issue. Thanks store
Guys I have Shi Tzu 6,5 kg. In the haircut. I ordered L, but I think m better sat down. Slightly wide and dangles
Thank you very much. Shipping fast. Quality good recommend
To Moscow in 24 days! Took for a dog, tried on and cat. The cat did not understand the joke, he was scared, went to bent back)). The vest is sewn well, the threads do not stick out, the zipper works, the hooks are reliable. The size approached perfectly! I did not communicate with the store, there was no need. It was clear.
All well jacket came relatively quickly
perfect. size correct shihtzu 5 months size M
We love it! Great quality, it's perfect! Ideal are more buckles to put the strap on. Excellent!
Excellent quality, delivery by new mail in 12 days