SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 185 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. When available we provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship too. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.Covid restrictions effecting delivery not included
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused. Some items excluded due to hygiene reasons
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of justbuyitshopper (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 10 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days. Admin fees may apply
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps. Take care when choosing clothing by comparing size charts
Please do not send your purchase back to us unless we authorise you to do so.
Good product and functional
Apparently looks very good not tested
Great thing in the kitchen!!! Recommend...
Fast shipping, delivery in pack spliced. Knife sharpener Super, at least the first use, see how will check the continued to use.
Very light and practical handling. Looks very good. Only with the time use is to know your efficiency.
And very good left knives super honed
Expected the worst, however, the knife became sharp after 3 movements. Pleases that both a woman and a child can use!
The order came to Peter in "5" after 5 days. Packed perfectly. Visually, I like everything. In the case have not yet tried, but I really hope that it will work! Thank you!
The Sharpener was delivered in 10 days. New Knives sharpen well, and the old ones still need to be seen angle fit.
The goods came quickly. Packed well. The sharpener itself has not yet stayed
Very good. Leaves super sharp and sharpens knives ceramic knives! Saved a kit knives my.
I just saw it again and haven't used it yet. I will leave another opinion later
The product came with a small defect on the plastic handle, otherwise a good sharpening. Knives sharp!
Got the goods. It was packed well, in a package and a navel. Everything came whole, without damage. In appearance as in the description. The weight is light. We'll test. I'll add it.
Delivery top, very fast.
Sharpens fine, simple to use, like
The size is smaller than expected, but delivers its function very well. Already tested and sharp knives as ever! Highly recommend
Thank you. The sharpener is very fine with knives.
The knife corresponds to the photo and description. In the kit there is a spare unit. During sharpening, it keeps steady on the table. The quality of sharpening knives is not perfect, but after it the knives cut better than before sharpening. According to the price-quality ratio, an acceptable option. Recommend.
great product. well made.